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Support Services:
- Off-site Support & System Management
- Preventive Maintenance
- System Diagnostics & Software Repair
- FileMaker Pro Database Design & Programming
- System Compatibility & Cross-Platform Integration
- Network Design & Installation
- Program Analysis, Design & Coding
Service Rates :
- On-site standard
support:
Business Rate: $100.00 per hour
Residential Rate: $50.00 per hour
- There is a one hour minimum service charge.
- Emergency service (service requiring on-site support in 48 hrs or less), will be charged an additional one hour service charge.
- For locations outside NYC limits an additional one hour will be charged.
- All services rendered will be billed in quarter-hour increments.
- In the past DNA had maintained a per diem discount, this is no longer offered. All work will be billed on an hourly basis, billed in 15-minute increments. We do have prepaid discounts available (see Pre-Pay Support Services information below).
- The first 15
minutes of phone support will be provided at no charge. Any phone
call extending beyond 15 minutes and resulting in either resolution
of your problem, or determination that an outside vendor is responsible
(vendor related hardware or software problem), will be billed at
residential rates in one minute increments. (Prepay
Support Services include free phone support.)
(The physical location of the computer system or network defines the pricing structure used.)
- Prepay
Support Services
10 hours pre-pay: $900
20 hours prepay: $1,775
40 hours prepay: $3,500
Prepay Support Services include the following:
- Pre-Pay Support Services can be used to troubleshoot or repair software, as well as, hardware problems. Parts are NOT included, (if needed, they will be purchased by the customer from the vendor of their choice), in keeping with our "No Sales" policy.
- Whenever possible initial diagnosis and troubleshooting via telephone. This saves valuable time, as well as, ensures we send the technician with any specialized tools.
- Emergency on-site service within 48 hours of scheduling; often sooner. We'll do everything possible to get you up and running fast.
- Installation or reinstallation of system software, programs or upgrades.
- Conflicts caused by existing or new software, as well as, system software troubleshooting.
- Device interface troubleshooting or installation of device-specific peripherals.
- Disconnecting and/or reconnecting computer equipment. Or installation of new computer equipment.
- 30 minutes of telephone support, per day, at no additional charge.